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    TERMS & CONDITIONS

     

    GENERAL PROVISIONS

    The purchaser (the customer) by confirming the order acknowledges that he accepts Terms & Conditions for the supply of goods declared by the seller. The relationship between the purchaser and the seller is subject to specified terms and conditions, which are obligatory to both parties at the same time. The seller reserves the right to change these terms and conditions.

    These terms and conditions govern the rights and obligations of company Šperky s.r.o, based Starozágorská 6, 04023 Košice, IČO: 45551596, DIČ: 2023033276, IČ DPH: SK2023033276 and our customers, arising from the purchase contract concluded between the company Šperky s.r.o, as seller, and the customer, as purchaser, via internet, and the subject of which is the purchase through the online store of company Šperky s.r.o.

     

    ORDERING OF GOODS

    Our company offers you convenient online shopping right from the comfort of your home. The Eshop is open 24 hours a day for electronic ordering. The Eshop service is available from 7:00 a.m. until 3:30 p.m. (GMT) by the phone. The goods’ ordering is easy and comfortable by using the shopping cart directly in our Eshop or you can order goods via email or in a written form via mail. The goods listed in an order become the subject of a contract. Sizes, colours and other specifications of goods provided on our websites, in catalogues, brochures and other media are from data provided by our manufacturers and suppliers. We commit ourselves to supply only goods in perfect condition and in accordance with the specifications and features typical of the given type of goods. The condition for successful online ordering is to fill in all required data requested by the order form. The order concurrently becomes a draft of purchase agreement. The purchase agreement comes to an existence by the actual delivery of the goods. In special cases, mainly those with higher sum, except the initial automatic confirmation of the order by email, the seller reserves the right to reconfirm the order by phone and to ask the purchaser to pay a deposit in advance. If during the time when the goods was ordered, there was a significant change in exchange rates, price change or change of the supplied goods from the supplier’s side, the seller reserves the right to modify or to withdraw from the contract with immediate effect based on the agreement with the purchaser. The same applies in the case when the manufacturer ceases to deliver the ordered product, a new version of the product is introduced on the market or the manufacturer significantly alters the price of the product.

    In case of ordering goods from a foreign e-shop it is important to get familiar with the customs and conditions of their application in your country. The seller is not responsible for custom duties in force in the buyer's country.

    DELIVERY AND THE TIME OF DELIVERY

    We send goods by Slovak Post. Delivery of goods will be subject to availability of products and seller’s operational capabilities provided as soon as possible. The average dispatch time of our goods ranges from 1 - 2 working days from the receipt of the order. In the event, that some of the goods are not in stock, you will be notified by e- mail or phone about the change of the delivery time in advance. In such case you have the right to annul the order, or to modify it.

    The delivery time for goods in stock is within 5-7 working days to European Union countries and 10-20 days for non-European countries.

     

     

    GOODS’ PRICES

    Prices listed in our online shop are valid at the time of ordering. We reserve the right of misprints and price changes in case of exchange rates changes, a significant rise in inflation or significant changes in supply conditions from our manufacturers and other suppliers of goods. The customer has the right to withdraw from the contract if the price changes.

    Postage is not included in the price of goods.

    Invoice serves as the evidence of purchase. The invoice is available in electronic form – a PDF file –in your account after logging in after the shipment of the order. It may be attached to each shipment, it may be sent to the customer’s email or it may be sent to the place of delivery additionally within 7 calendar days from the dispatch day of the goods to the purchaser. The invoice also serves as a bill of delivery and a certificate of warranty.

    How do I apply a voucher code?

    On our website with products you can always see how many points you can gain when you purchase a certain product and the value of your voucher code. To apply vouchers from placed orders, you have to be registered on our website. In case of ordering more products, these points are added up. The collected points can be changed to a voucher directly in your account. Click on the ‘My loyalty points’ and then confirm that you wish to change loyalty points for voucher. The system will then generate a code to enter in your next order. An adequate amount to your points will be deducted from your order. Coupons can be used in 14 days from taking over your last order. In case it has been more than 14 days from your last order and you wish to use your coupon, we will add the coupon into your order manually upon your request.

    Discounts cannot be combined and they are not redeemable for financial worth.

    WITHDRAWAL FROM THE CONTRACT

    The seller reserves the right to cancel an order or its part in the case the purchaser stated false or misleading personal information or if the goods is no longer manufactured or available or the price has changed significantly. In this case, the seller will immediately notify the purchaser in order to arrange the further steps with the order. Each order is treated individually and with maximum effort to satisfy the customer.

    A non-business purchaser /who does not have an EIN/ has the right to withdraw from the contract within 14 working days from the date of receiving the shipment in accordance to the law No. 102/2014 of Body of Laws. For this purpose, you can use the sample form of withdrawal from the contract that you can download here form_en.doc. The period of withdrawal from the contract is maintained, if you send a notice about exercising the right of withdrawal from the contract before the expiration of the period for the withdrawal from the contract. The purchaser who withdraws from the contract is obliged to pay the necessary cost related to the returning of the goods, if the customer returns goods without damage or any flaw, he must adhere to the following conditions:

    Received, respectively, delivered goods have to be returned back to our address, which is stated below, at customer’s own expenses.

    Goods must satisfy the following conditions:

     Goods must be packed thoroughly

     Goods shall not be used – goods must be without any signs of being worn

     Goods must be complete!

     Goods must be sent back with the copy of the invoice

     Do not send goods by cash on delivery (COD). In the event of sending the goods by cash on delivery, it will not be taken over.

     When returning a product we are not liable for any loss of goods, while being shipped to us. It is the customer’s duty to pack the goods in such way that the goods will be prevented from any damage.

     In the event of failure of any above mentioned conditions, we will not accept the withdrawal from the contract and the goods will be returned back to the customer on our expenses.

     

    Obligations of the trader in the event of withdrawal
     
    The trader shall reimburse all payments received from the consumer, including, if applicable, the costs of delivery without undue delay and in any event not later than 14 days from the day on which he is informed of the consumer’s decision to withdraw from the contract in accordance with Article 11.
     
    The trader shall carry out the reimbursement referred to in the first subparagraph using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise and provided that the consumer does not incur any fees as a result of such reimbursement.
     
    Notwithstanding paragraph 1, the trader shall not be required to reimburse the supplementary costs, if the consumer has expressly opted for a type of delivery other than the least expensive type of standard delivery offered by the trader.
     
    Unless the trader has offered to collect the goods himself with regard to sales contracts, the trader may withhold the reimbursement until he has received the goods back, or until the consumer has supplied evidence of having sent back the goods, whichever is the earliest.

     

    Obligations of the consumer in the event of withdrawal
     
    Unless the trader has offered to collect the goods himself, the consumer shall send back the goods or hand them over to the trader or to a person authorised by the trader to receive the goods, without undue delay and in any event not later than 14 days from the day on which he has communicated his decision to withdraw from the contract to the trader in accordance with Article 11. The deadline shall be met if the consumer sends back the goods before the period of 14 days has expired.
     
    The consumer shall only bear the direct cost of returning the goods unless the trader has agreed to bear them or the trader failed to inform the consumer that the consumer has to bear them.
     
    In the case of off-premises contracts where the goods have been delivered to the consumer’s home at the time of the conclusion of the contract, the trader shall at his own expense collect the goods if, by their nature, those goods cannot normally be returned by post.

    The consumer shall only be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. The consumer shall in any event not be liable for diminished value of the goods where the trader has failed to provide notice of the right of withdrawal in accordance with point (h) of Article 6(1).

    Where a consumer exercises the right of withdrawal after having made a request in accordance with Article 7(3) or Article 8(8), the consumer shall pay to the trader an amount which is in proportion to what has been provided until the time the consumer has informed the trader of the exercise of the right of withdrawal, in comparison with the full coverage of the contract. The proportionate amount to be paid by the consumer to the trader shall be calculated on the basis of the total price agreed in the contract. If the total price is excessive, the proportionate amount shall be calculated on the basis of the market value of what has been provided.

     

    CLAIMS AND GUARANTEE

    Any claims will be managed in accordance with valid law and by an individual agreement to satisfy the client’s requirements.

    The purchaser is advised to inspect the delivered goods and control the delivered quantity of goods, assortment, or possible obvious flaws of goods. The purchaser must notify the seller of possible incompleteness of delivery or exchange of the assortment immediately after receipt of the goods. Otherwise the delivery is considered complete and without flaws. In case of evident damage, caused during the transport, the purchaser is obliged to write a claim protocol of the damaged package with the courier company, respectively not take over the goods. A written protocol of the nature of the damage is an essential condition for a possible complaint procedure.

    You may inform us of the claim either via e-mail reklamacie@sperky-eshop.sk, via phone or via mail.

    The claim is initiated by delivering the claimed product to the address of our company.

    The warranty for the goods is 24 months in accordance with valid legislation (Commercial Code, Civil Code, etc.). In case, there is longer warranty provided by the producer than the legal warranty, the longer warranty is valid. The assessment of the goods defects is done according to own company rules, norms and provisions that are not in conflict with valid legislation of the Slovak Republic.

    The warranty does not relate to the defects caused by incorrect and inconsiderate use of the product, including the casual use of the product.

     

    HOW TO SEND A CLAIM

    It is necessary to deliver the claim via mail without any cash-on-delivery (C.O.D.) to our office address:

    SPERKY s.r.o.

    Denesova 8, OC Jednota
    04023 KOSICE
    Slovak Republic

     

    If you are ordering goods from a foreign e-shop it is important to know the customs and conditions of their application process in your country. Seller is not responsible for customs duties in force in the buyer's country.

    More information about how to claim damaged goods can be found here:

    According to law no. 391/2015 on alternative dispute resolution valid from 01/02/2016 the customer has the right to turn to the system of alternative dispute resolution (hereinafter ADR).

    You can find further information about ADR on the website of the Ministry of Economy of the Slovak Republic.

    http://www.economy.gov.sk/alternativne-riesenie-spotrebitelskych-sporov-clr/146956s

    and the list of subjects of solutions ARS, too

    http://www.economy.gov.sk/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov/146987s

    PRIVACY POLICY

    In order to offer you our service we need to know some of your personal information. We respect your privacy, and thus we try to minimize the amount of these data for the most necessary information and we protect it from abuse. Our work with personal data is fully subject to the legal norms of the law of privacy.

    Details about your purchases, your claims and other activities in our online shop are also confidential and subject to the same safety rules as working with personal data. Any gained data about you and your purchases are protected from abuse and are not given to any third party (except the companies ensuring the shipment of the goods or payment that obtain just a minimum piece of information about a customer, which is necessary for successful dispatch of goods).

    We reserve the right to use your data to inform you about sales, news and other marketing activities. Each of such emails contains information how you can let us know that you are not interested in it and you can prohibit us to use your data for these purposes. Moreover, you have the right to notify us in writing of any change, addition, or require from us the liquidation of your personal data.

    By using our online shop you agree with the gathering and usage of your personal data in accordance with our privacy policy and you agree with above mentioned rules.

     

    London, 15.05.2010

    Sperky Ltd.

     

     

     


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